Responsible Gambling Policy
IceOdds is committed to providing a safe, fair, and responsible gambling environment. We believe that gambling should be an enjoyable form of entertainment, not a source of harm. This policy outlines the tools, resources, and support available to you.
Our Commitment
IceOdds is certified by RGC (Responsible Gambling Council) through their RG Check program. We train all customer-facing staff in responsible gambling practices and conduct regular internal audits to ensure compliance with AGLC and AiGC standards.
Responsible Gambling Tools
The following tools are available in your account settings at any time:
- Deposit Limits — Set daily, weekly, or monthly limits on how much you can deposit.
- Wager Limits — Limit the total amount you can wager in a given period.
- Time Limits — Set a maximum number of hours per day or week you can spend on the Platform.
- Reality Checks — Receive periodic on-screen reminders of how long you have been playing and your net wagering activity.
- Cool-Off Period — Take a temporary break from gambling for 24 hours, 7 days, or 30 days.
- Self-Exclusion — Permanently exclude yourself from IceOdds and request registration on the provincial self-exclusion registry at SelfExclusion.ca.
- Activity Statement — View a full history of your deposits, withdrawals, bets placed, and time spent on Platform.
Warning Signs of Problem Gambling
You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Think about gambling constantly
- Chase your losses
- Lie to family or friends about gambling
- Borrow money to gamble
- Feel anxious, irritable, or depressed when not gambling
- Use gambling to escape problems or negative feelings
Keeping Gambling Fun
- Set a budget before you play and stick to it
- Treat gambling as entertainment, not a way to make money
- Never chase losses
- Take regular breaks
- Do not gamble when emotional, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
Help and Support Resources
If you or someone you know is affected by problem gambling, the following free resources are available:
- Addiction Helpline (AHS): 1-866-332-2322 — Free, confidential, available 24/7
- GameSense Info Line: 1-833-447-7523 — Tuesday to Saturday
- SelfExclusion.ca: www.selfexclusion.ca — Register for multi-site self-exclusion across Alberta
- GameSense AB: www.gamesenseab.ca — Information and support for safer gambling
- Gambling Help Online: www.gamblinghelponline.org.au — Online chat and support
Protecting Minors
IceOdds strictly enforces the 19+ age requirement. We verify the age of all players during registration. We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. For information visit GamCare.
Contact Our Responsible Gambling Team
If you need assistance with any responsible gambling tool or have concerns about your gambling behaviour, our team is available 24/7: [email protected] · 1-888-444-3433