Privacy Policy
1. Introduction
IceOdds Canada Ltd. ("IceOdds", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at iceodds.com and our related services (collectively, the "Platform").
By registering an account or using the Platform, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Platform.
2. Information We Collect
Account Information: When you register, we collect your full name, date of birth, email address, residential address, and payment information for identity and age verification purposes.
Transaction Data: We record all deposits, withdrawals, bets placed, winnings, and account balance history as required by our regulatory obligations.
Technical Data: We automatically collect IP address, device type, browser, operating system, pages visited, and time spent on Platform for security and analytics purposes.
Communications: If you contact our support team, we retain those communications for quality assurance and dispute resolution.
3. How We Use Your Information
- To verify your identity and age (19+ requirement)
- To process transactions and manage your account
- To comply with AGLC, AiGC, AML and KYC regulatory obligations
- To detect and prevent fraud, money laundering, and problem gambling
- To provide customer support
- To send you promotional communications (with your consent)
- To improve our Platform and services
4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of our contract with you; compliance with legal obligations under the iGaming Alberta Act and related regulations; our legitimate interests in operating a safe and compliant platform; and your consent where applicable.
5. Disclosure of Your Information
We may share your information with: regulatory authorities including AGLC and AiGC; payment processors and banking partners; fraud prevention and identity verification services; our Independent Integrity Monitor; and law enforcement when legally required. We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for the duration of your account and for a minimum of 7 years following account closure, as required by our regulatory obligations and applicable anti-money laundering legislation.
7. Your Rights
Subject to applicable law, you have the right to access, correct, or delete your personal data; withdraw consent; object to processing; and lodge a complaint with the Office of the Privacy Commissioner of Canada. To exercise these rights, contact us at [email protected].
8. Security
We employ industry-standard security measures including 256-bit SSL encryption, two-factor authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
9. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
10. Contact
For privacy inquiries: [email protected] · IceOdds Canada Ltd., Suite 800, 10180 — 101 Street NW, Edmonton, AB T5J 3S4.